Top 5 Menu Modification Nightmares: As Told By L.A. Chefs

starbuckscup1.jpg
C. Soudry
Starbucks half-caf latte, 3 shots, 2½ spoonfuls of vanilla syrup, 130°, no foam.
You've ordered salad dressing on the side, extra veggies, no veggies, extra crispy fries, non-fat instead of low-fat milk, mozzarella instead of Swiss, tofu instead of chicken. The list goes on. But some people take it to another level. You know who you are.

"It was a tall, half decaf-half regular latte, with a half pump of sugar free vanilla, half pump sugar free hazelnut, half organic milk and half soy milk, steamed to 130 degrees exactly," says one Starbucks barista of his most "unique" customer. After giving the order, the lady would then watch like a hawk to make sure they got it right and criticize them along the entire process, he adds. "I don't even think 130-degree milk is regulation. But we did it anyway."

Sure, requesting items off the menu might seem cool at a place like In-N-Out, but to most chefs who slave away like mad scientists putting together perfect dishes with precise ingredient measurements, it may not seem too cute. So the next time you order boiled okra instead of the way it's supposed to be prepared (sauteed or fried with aromatic spices) or, say, shallots cooked with fried rice, but then plated separately on the side, you might want to think twice.

Turn the page for 5 examples of patrons who almost pushed some of our most notable L.A. chefs over the edge.

okra.jpg
Avlxyz via Flickr
Steamed okra
5. Chef Kris Morningstar (Ray's and Starck Bar):
"I have a guy who comes in every day and makes up his own stupid food. I truly can't stand him. Today he ordered steamed okra. It might be the worst modification I have ever heard. It made me a little happy inside to give it to him."

fishspago.jpg
Photo Credit: Anne Fishbein
You are either allergic or not allergic to fish, right?
4. Chef Jet Tila (The Charleston):
While running Wazuzu at Encore in Las Vegas, a party of 6 VIP high rollers arrived, Tila explains. Two of them want Wazuzu, two want Society, and two want Botero Steakhouse, but they must all sit under the Dragon at Wazuzu. "We made it happen," he said. In another instance, a guest requested XO Fried Rice and asked that the chef separate the dried scallops, but cook them into the rice and then plate them separately. Tila becomes most irritated when patrons tell him they are "kind of allergic" to something. Some claim to be allergic to fish, but not to fish sauce. "Dammit, you are either allergic or not!" Tila says.

root_beer_float_resized.jpg
Photo credit: Burger Lounge
Root beer float
3. Director Rory Odell and General Manager Adam Rinella (Burger Lounge):
Strange requests have included, "an ice cream float made with Chardonnay instead of soda and a quadruple lounge burger (four patties) with a Diet Coke." A woman ordered four rare beef patties with no salt for her two Great Danes. Another customer requested the triple threat burger -- one beef party, one turkey patty and one veggie patty. Other modifications include burnt beef patties, burnt buns and extra burnt grilled onions.

GRB_Pub_Quinoa_Burger.jpg
Photo credit: GRB
Quinoa burger
2. Chef Adam Levoe (Golden Road Brewing):
A menu item is typically vegan for a reason. "I get so many requests from diners to add bacon to both vegan and non-vegan dishes on the menu," Levoe says. Because of this trend, you can now order anything Brewer's Style, which means the cook will add a few slices of bacon on top of your dish. "It's become a trendy thing to do on the vegan fried A.L.T. sandwich," he adds.

Turn the page for the #1 most annoying customer request:

cocktailsINK.jpg
Photo Credit: Anne Fishbein
Is it time for our cocktail yet? (Ink drink assortment)
1. Chef Michael Voltaggio (Ink):
"When I was in Northern California, I had a lady once write her own menu and bring it to the restaurant. She was having a luncheon for six people and collected dishes from past and present menus. She then printed it on her own paper and presented it to her guests. I was so shocked I just cooked it for her, no questions asked!"


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Location Info

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ink.

8360 Melrose Ave., Los Angeles, CA

Category: Restaurant

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Ray's and Stark Bar

5905 Wilshire Blvd., Los Angeles, CA

Category: Restaurant

Starbucks

13050 San Vicente Blvd., Los Angeles, CA

Category: Restaurant

Burger Lounge

281 S. Beverly Drive, Beverly Hills, CA

Category: Restaurant

Golden Road Brewing

5410 W. San Fernando Road, Los Angeles, CA

Category: General

ink.

8360 Melrose Ave., Los Angeles, CA

Category: Restaurant

The Charleston

2460 Wilshire Blvd., Santa Monica, CA

Category: Music

My Voice Nation Help
27 comments
Amanda Ibbetson
Amanda Ibbetson

WTFEver...if I am paying it should be how I want it. As a vegetarian who can't eat mushrooms this is especially true, so try to be understanding. And for the record when I did eat meat I ordered it butterflied :)

ziffle
ziffle

May favorite was the customer who "came in every day".  I think that about says it all.

Tammi Garber
Tammi Garber

"I'd like my Filet Mignon well done"..."No. And don't even think about asking me for steak sauce".

Romy Orantes
Romy Orantes

As someone who is currently running TWO kitchens in HW/WH this could not be more true! I've already forwarded it to all of my colleagues. Palabra!

cathg777
cathg777 like.author.displayName 1 Like

Ray's okra (NO modifications) is amazingly awesome! 

Chef_X
Chef_X like.author.displayName 1 Like

Chefs are artists in their own field. would you ever have gone up to picasso or da vinci and said "no, you should change this, different color, different style, etc." A dish is composed of specific ingredients to give that dish the flavors the chef wants the guest to experience. When you make a million snotty changes, not only is it disrespectful to the chef and their dish, but it's not easy to accomplish when a line is set up in a specific manner to put out those dishes the way they were created. If you add ingredients i don't keep raw on my line, thats a trip my cook has to make to the walk-in in the middle of a rush! Not to mention extra prep I don't have time to do, considering ALL the other guests in the restaurant - who shouldn't have to wait longer for their food because i'm busy making all your special preparations! Be considerate of the chef, his recipes, and most importantly, other restaurant guests!

nicholegibbs221122
nicholegibbs221122

uptil I looked at the check which had said $7325, I have faith that my friend woz like actually receiving money parttime at there labtop.. there dads buddy had bean doing this for less than 6 months and a short time ago took care of the mortgage on their mini mansion and bourt themselves a Porsche 911. we looked here,Fox76.comCHECK IT OUT

Jane C. Arge
Jane C. Arge

Fussy behavior in a restaurant, in a social perhaps dating situation.... does not reveal sophistication... it reveals insecurity and a manipulative, controlling personality. I rarely repeat these experiences with someone.

agliopiccante
agliopiccante

The problem with the author's point of view, aside from obvious bias, is the notion of chefs "slaving away like mad scientists". The chef exists to restore (root of a restaurant's purpose) and serve the guest. Dealing with guests' excessive requests is part of the job, your livelihood depends on the guest. Deal with it.

csoudry7
csoudry7 like.author.displayName like.author.displayName 2 Like

@agliopiccanteFrom my point of view (the author), if you don't like the menu items, go to a different restaurant.

agliopiccante
agliopiccante

@csoudry7 @agliopiccante That's the attitude of a lot of today's chefs and their journalist allies...not always practical to get up and leave if you're with a group. The problem is the backlash against the people responsible for the restaurant's livelihood, the paying guest. Articles like yours encourage the trend.

agliopiccante
agliopiccante

@Bigmouth @agliopiccante I say "chefs today" because it is a backlash against paying guests egged on by journalists such as Ms.Soudry. That said, I don't think paying guests should always expect to be catered to. I'm more upset about the attitude and lack of hospitality in many restaurants. The "no modifications" policy is just one aspect. It's one reason why I went once to Gjelina in Venice and would never go back...I just wanted a nice lunch...no modifications!...and was treated like garbage.

Bigmouth
Bigmouth

@agliopiccante Then why did you pretentiously refer to "chefs today" as if "chefs yesterday" did something different? The fact is chefs "today" are FAR more accommodating than they were in the past. The chefs who refuse modifications are the exception, not the rule. Get over it.

csoudry7
csoudry7 like.author.displayName 1 Like

@Bigmouth @agliopiccante @csoudry7 The fact is that 99% of restaurants have their menus posted online. If you are booking dinner for a large party, you will know what to expect. If half of your party is vegetarian, it's probably not wise to take them to Animal. So, I see your point, but there are so many options today. Why try to reinvent the wheel?

Bigmouth
Bigmouth

@agliopiccante @csoudry7 Today's chefs? If you walked into a restaurant 50 years ago and asked for the modifications people expect today, you'd probably be tossed out on your ass lol.

thesarahbennett
thesarahbennett like.author.displayName 1 Like

I think Starbucks has to be the worst place to deal with crazy special orders like what is pictured above. When I was working at one in Studio City in high school, douchebag celebs would come in and request "vanilla powder not vanilla syrup" or have us make their nasty "3-pump white chocolate rasberry soy latte."

Unfortunately Erik Estrada was one of these celebrity douchebags who would every time grab a venti cup from behind the register and with his fingers point to an invisible line on the cup and demand "breve to here; foam for the rest." The thought of 20 ounces of half and half made me gag every time.

Dominic Pace
Dominic Pace like.author.displayName 1 Like

Just a 'heads up'to the public.... Making modifications makes you not only annoying, but in my opinion, shows a lack of respect for a chef, as well as the establishment and concept you are visiting. The worst are the customers that are annoyed with their dish after making three to four modifications. I was at Ago years back, and I asked if they could switch a pasta sauce to pink. The server politely said 'no,' and I completely respected that. You are offending the Chef. If you don't see something on the menu you like, don't go. It's a Yelp world. You can check the menu and pics before you go. But if you start making 2 to 3 modifications to a dish, it shows a lack of class in my opinion.

agliopiccante
agliopiccante

@Dominic Pace Offending the chef? How about a chef and the service industry showing a lack of respect for guests? I will say people do get ridiculous with their modifications, but it's the nasty attitude towards the paying guest that is tiresome.

Bigmouth
Bigmouth

@agliopiccanteWhat's tiresome is the obnoxious sense of entitlement certain people have just because they're paying. Does the fact you're a paying guest at the theater mean you can rewrite the play to suit your tastes? If the actors and director refuse, are they showing a "lack of respect for guests"? Of course not.

Bigmouth
Bigmouth like.author.displayName 1 Like

PS: I would add that I agree there's no cause for chefs and servers to obnoxious about it like they are at, say, Sang Yoon's places. That kind of attitude has no place in a restaurant. Any refusals should be polite.

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