We love our Dutch oven. Really love it. It never argues over $85 billion budget cuts or sends Kardashian-sighting Tweets. And it makes one hell of a cassoulet. But we recently wondered, by sudden necessity: Is that Le Creuset lifetime warranty that we've all heard so much about really legit? "Defective cookware will be replaced free of charge, or replaced by a similar product or one of equivalent value if the product is no longer in production," according to the company website. They are promising a brand new pot.
Flickr user Dinner Series Someone Else's Le Creuset Dutch Oven
Wait. The fine print. This is a "limited" warranty from a big corporation; we all know how this story likely ends. But last month, despite our better judgment, we shipped our pot to the company's headquarters in South Carolina. Besides, replacing it cold turkey at a (corporate) cooking shop would set us back $300. And we'd shown our patriotic support for the U.S. Post Office for the entire year (Did we mention the pot weighs a ton?), Saturday service or not. Now we got to wait five weeks to find out what that "lifetime warranty" really meant.More »